Job Description
You know the difference between surface-level support and genuine technical problem-solving. So do we.
We are looking for a Desktop Support Engineer (Italian Speaking) to join a busy support function in Cape Town, where your technical capability, ownership of incidents, and ability to support Italian-speaking and English-speaking users will make a genuine difference.
This is a well-rounded support role in a regulated healthcare environment, which means technical competence alone is not enough. You will also need strong communication skills, sound judgement, and a clear understanding of the importance of security, confidentiality, and process discipline.
The role
In this position, you will support desktop, cloud, and infrastructure environments, troubleshoot escalated issues, manage incidents in line with SLA targets, and work closely with internal teams and external vendors to keep systems and users fully support...