Job Description
Job Description
We are looking for a talented and multi-skilled Desktop Support Engineer to join our dynamic team of IT professionals. The successful candidate should have a passion for IT and be extremely comfortable supporting Windows Desktop environments. He/she should ideally reside in the Northern suburbs of Johannesburg, have their own reliable transport, and be willing and available for emergency standby and after-hours support when required.
Duties and Responsibilities:
- Responsible for all 1st line Support of the Windows desktop environments for all South African offices.
- Procurement of desktops, laptops, and other IT equipment for the SA offices.
- Liaising with suppliers of IT equipment and IT services.
- Setup and configuration of all desktops and laptops for the SA offices.
- Triage and adhere strictly to the SLAs of the IT ticketing system. Responsible for ensuring all tickets do not go out of SLA.