Job Description
Job Description
We are looking for a talented and multi-skilled Desktop Support Engineer to join our dynamic team of IT professionals. The successful candidate should have a passion for IT and be extremely comfortable supporting Windows Desktop environments. He/she should ideally reside in the Northern suburbs of Johannesburg, have their own reliable transport, and be willing and available for emergency standby and after-hours support when required.
Duties and Responsibilities: Responsible for all 1st line Support of the Windows desktop environments for all South African offices. Procurement of desktops, laptops, and other IT equipment for the SA offices. Liaising with suppliers of IT equipment, IT services, etc. Setup and configuration of all desktops and laptops for the SA offices. Triage and adhere strictly to the SLAs of the IT ticketing system. Responsible for ensuring all tickets do not go out of SLA. Monitoring of Internet links at all SA offices and ensuring any issues...