💼 Full-Time Position

Desktop Support Engineer (L2)

🏢
Neutron Pte Ltd
📍 Singapore, Singapore, Singapore
📍
Location
Singapore, Singapore
📅
Posted
June 04, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Key Responsibilities

Incident & Application Support

  • L2 Technical Support: Provide dependable second-line (L2) technical support for production and staging environments, successfully handling escalations from the L1 Support team.
  • Issue Investigation: Actively investigate application errors, system alerts, performance degradation, and complex integration issues to identify root causes.
  • SLA Management: Efficiently restore services within agreed SLA/OLA timelines and ensure proper, well-documented incident closure.

Collaboration & Escalation

  • Cross-Functional Teamwork: Partner closely with L3 engineers, DevOps teams, and external vendors to troubleshoot and resolve intricate technical problems.
  • Escalation Management: Provide detailed technical findings, system logs, and diagnosti...