Job Description
Position: Desktop Support Engineer
Duration: 12 Months (with possibility to extend or go permanent)
Key Responsibilities:
- Install, upgrade, and troubleshoot Windows 10/11, Microsoft Office, and other authorized desktop applications.
- Support and maintain printers, hardware, and peripheral equipment.
- Perform preventive maintenance and remedial repairs on desktops, laptops, and printers.
- Ensure warranty compliance and manage defective parts inventory.
- Monitor, operate, and restore service for PCs, laptops, and terminal clients with network access.
- Escalate complex issues to Tier 3 support when necessary.
- Respond to and resolve hardware/software queries from the service desk.
- Maintain hardware and software inventories.
- Educate end-users on basic hardware and software operations.
- Collaborate with vendors and IT teams for troubleshooting...