💼 Full-Time Position

Desktop Support Senior Associate - Helpdesk

🏢
NTT
📍 Guadalajara, Jalisco, Mexico
📍
Location
Guadalajara, Mexico
📅
Posted
June 04, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

JOB DESCRIPTION

We are currently seeking a Helpdesk Senior Associate to join our team in Guadalajara, Jalisco, Mexico.

General Duties and Responsibilities:In this role you will be responsible for:

  • Position where the individual facilitates quality management system in specific teams under supervision.
  • Performs periodic quality audits, quality controls.
  • Runs quality reports and provides insights with analytical data.
  • In Service Desks working in Hybrid/ Return to office model, performs monitoring of agent calls, with attention to customer experience and technical/functional excellence. Provides on- going, on-the-floor support and facilitates development of agents' technical knowledge and customer interaction skills through conducting of targeted training/ educative programs and activities, continually raising the bar for quality and service levels.
  • Collates and publishes metrics data related to quality management system for specific teams. <...