Job Description
Job Description
Details:Provide onsite support for end-user technology issues at the Client's office location during agreed core business hours, unless otherwise agreed. Troubleshoot and resolve hardware and peripheral-related incidents Manage incidents and service requests through the Client's ITSM system Ensure accurate and detailed documentation of all incidents and requests, ...
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Role Overview
The Technology Support Specialist is responsible for delivering end-user technology support services across workplace environments, including hardware support, incident management, and asset lifecycle activities. The role contributes to maintaining stable, secure, and efficient end-user technology operations while ensuring a high level of user experience.
Key Responsibilities
End-User Support and Incident Management