Job Description
Role Overview
The Technology Support Specialist is responsible for delivering end-user technology support services across workplace environments, including hardware support, incident management, and asset lifecycle activities. The role contributes to maintaining stable, secure, and efficient end-user technology operations while ensuring a high level of user experience.
Key Responsibilities
End-User Support and Incident Management
- Provide onsite support for end-user technology issues at the Client's office location during agreed core business hours, unless otherwise agreed.
- Troubleshoot and resolve hardware and peripheral-related incidents
- Manage incidents and service requests through the Client's ITSM system
- Ensure accurate and detailed documentation of all incidents and requests, including resolution steps and relevant knowledge references
- Diagnose a...