Job Description
Description We are looking for a Desktop Support Technician to provide responsive technical assistance for end users in San Antonio, Texas. This position focuses on resolving desktop, application, and account-related issues while delivering attentive service and clear communication. The ideal candidate brings strong troubleshooting ability, experience working in structured ticketing environments, and a customer-focused approach to daily support operations.
Responsibilities:
• Provide day-to-day technical assistance for hardware, software, and application issues submitted by end users through the service desk.
• Record, track, and maintain support requests accurately, ensuring tickets are updated with progress, resolution details, and next steps.
• Diagnose reported technical problems, determine practical solutions, and escalate issues to the appropriate IT teams when needed.
• Partner with infrastructure, application, and support groups to coordinate issue resoluti...
Responsibilities:
• Provide day-to-day technical assistance for hardware, software, and application issues submitted by end users through the service desk.
• Record, track, and maintain support requests accurately, ensuring tickets are updated with progress, resolution details, and next steps.
• Diagnose reported technical problems, determine practical solutions, and escalate issues to the appropriate IT teams when needed.
• Partner with infrastructure, application, and support groups to coordinate issue resoluti...