Job Description
JOB RESPONSIBILITIES:
- Install, maintain, and support a variety of PC systems, peripheral devices and associated infrastructure
- Support of devices on InteLogix MDM (Mobile Device Management) and VPN solution
- Perform hardware diagnostics and execute or coordinate repairs in a timely fashion to ensure customer satisfaction
- Perform Tier 2 and higher support for PC all hardware and PC software escalations from the Global Service Desk (GSD)
- May require maintaining vendor relationship for contact/troubleshooting purposes serving as a liaison with third-party support and PC equipment vendors
- Use discretionary judgment in proactive planning, scheduling and executing computer equipment installations, imaging, upgrades and replacement projects
- Effectively translate user requests, business needs and technical specifications into formal written documentation
- Review, prioritize, and work trouble tickets ...