Job Description
Our Client, an IT Services and Consultant company, is looking for a Desktop Support for their San Francisco, CA location. Responsibilities:
+ Service Delivery & Field Service Operations
+ Provide dedicated on-site desktop support for front-office users including portfolio managers, traders, research analysts, and sales teams.
+ Deliver desk-side support during market hours, ensuring minimal disruption to portfolio decisions and trade execution.
+ Support time-critical incidents aligned to market cycles.
+ Take end-to-end ownership of issues, ensuring rapid resolution in high-pressure, revenue-impacting situations.
+ Coordinate with cross functional IT teams for priority issue resolution
+ Support for back-office users and new joiner onboarding process.
+ Front Office & VIP Support
+ Provide VIP/white-glove support to senior stakeholders such as portfolio managers and fund managers.
<...
+ Service Delivery & Field Service Operations
+ Provide dedicated on-site desktop support for front-office users including portfolio managers, traders, research analysts, and sales teams.
+ Deliver desk-side support during market hours, ensuring minimal disruption to portfolio decisions and trade execution.
+ Support time-critical incidents aligned to market cycles.
+ Take end-to-end ownership of issues, ensuring rapid resolution in high-pressure, revenue-impacting situations.
+ Coordinate with cross functional IT teams for priority issue resolution
+ Support for back-office users and new joiner onboarding process.
+ Front Office & VIP Support
+ Provide VIP/white-glove support to senior stakeholders such as portfolio managers and fund managers.
<...