Job Description
Responsibilities
- Oversee landing destination services in all countries in the APAC region, improve employee satisfaction scores, and standardize operational processes.
- Assign cases in the APAC region to vendors, ensure a high level of service delivery and employee experience through effective cooperation with global vendors and local partners, and set up operational processes and mechanisms.
- Act as a key point of contact, deal directly with employees and stakeholders on escalations or complex matters in a timely and proactive manner, including coordinating service delivery and follow‑up resolution between local service providers and employees.
- Work closely with the Policy team, HROP team, and business teams to understand business needs and ensure preparedness.
- Improve employee experience by building and updating the knowledge base for all APAC countries, training both internal and external stakeholders, and creating and updating ...