Job Description
The Developer Support Engineer works within the Developer Ecosystem Success organization to help developers through scaled service delivery & operations. We combine deep expertise in our products with operational and analytical skills to design and manage scalable processes that support all developers across Quest, VR, Wearables, D, Horizon Worlds and Horizon Worlds mobile experiences. As part of the DES organization, the Developer Support Engineers are technically savvy, creative problem solvers and life-long learners who strive to provide the best possible service to our developers. A live ops engineer is the most similar role in comparison.
Responsibilities
Develop and maintain deep technical knowledge of the Horizon OS and Horizon World platforms, features and tools Manage escalation queue of second and third level triage of inbound developer questions Prioritize, investigate, and debug technical issues efficiently, escalating to SMEs when necessary Commu...