Job Description
The following information is designed to outline the functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained. Job functions may change due to organizational need.
General Position Summary:
Responsible for providing organizational support, and communicating with all areas of the Diagnostic Imaging Department. Assists in the coordination of all radiology outpatients to ensure a timely, smooth, and pleasant experience.
Essential Functions / Major Responsibilities:
·Uses A.I.D.E.T. (Acknowledge, Introduce, Duration, Explanation, Thank you) in every patient transaction.
·Greets patients with a smile
oStates, “Welcome to Summit”
oMakes eye contact with every patient
oUses the patient name in every conversation with the patient. (A)
oAnswers phones in a pleasant, helpful manner
oT...