Dialer Analytics & Campaign Optimization Specialist

A dynamic contact center is seeking a Dialer Administrator in Johannesburg, Gauteng, to enhance outbound calling strategies. In this role, you will manage dialer operations, ensure compliance with KPI standards, and perform real-time data analysis to optimize performance. Ideal candidates should have 3-5 years of experience in a contact center and be adept with Microsoft BI Tools and Excel. Strong analytical and interpersonal skills are essential for driving excellent results in a fast-paced environment.
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