Job Description
Job Description
We are looking for a skilled Conversational Designer with hands-on experience in Google Dialogflow CX/ES to design and develop engaging chatbot and voicebot experiences. The ideal candidate should possess strong expertise in conversation design, NLP/NLU concepts, customer journey mapping, and integration of conversational AI solutions across digital and voice channels.
Responsibilities
- Design and develop conversational flows for chatbots and voicebots using Google Dialogflow CX/ES.
- Create intents, entities, utterances, contexts, and dialogue management strategies.
- Collaborate with business stakeholders, developers, and UX teams to build intuitive conversational experiences.
- Optimize bot performance through continuous training, testing, and analytics review.
- Design fallback handling, error recovery flows, and escalation journeys to live agents.
- Integrate conversational platforms...