Job Description
Key Skills: Dialogflow CX, Google Cloud CCAI, NLU, Webhooks, SIP/SIPREC, Conversational AI, Generative AI, CCAI Insights, IVR Integration, Contact Center Automation
Roles & Responsibilities:
- Design and develop Dialogflow CX virtual agents and conversational workflows.
- Build and manage intents, entities, training phrases, pages, and state handlers.
- Optimize NLU models to improve intent recognition and conversation accuracy.
- Develop webhook integrations with backend systems and enterprise applications.
- Integrate Dialogflow CX with telephony and IVR platforms using SIP/SIPREC.
- Implement Generative AI capabilities for dynamic and context-aware conversations.
- Analyze chatbot and voice bot performance using CCAI Insights.
- Enhance customer experience through continuous optimization and automation initiatives.
Experience Required: