Job Description
Take your customer service skills to the next level as a Customer Service Leader at DICK'S Sporting Goods. Focus on creating a positive and engaging shopping environment for all customers and teammates.
As the go-to person for customer inquiries, you'll greet everyone warmly and support their shopping experience while managing front-end operations. You will assist in training staff, directing workflows, and upholding company standards for merchandising and safety. Your leadership will foster accountability and trust within your team.
Key Responsibilities:
• Greet and engage with all customers effectively
• Support cashiers during complex transactions
• Direct daily workflow and monitor team performance
• Enforce merchandising and safety standards
• Train staff on loyalty programs and services
Requirements:
• Previous customer-focused or retail experience preferred
• Ability to lift items weighing 15 to 35 lbs.
• Stand or walk for long periods
• Perfo...
As the go-to person for customer inquiries, you'll greet everyone warmly and support their shopping experience while managing front-end operations. You will assist in training staff, directing workflows, and upholding company standards for merchandising and safety. Your leadership will foster accountability and trust within your team.
Key Responsibilities:
• Greet and engage with all customers effectively
• Support cashiers during complex transactions
• Direct daily workflow and monitor team performance
• Enforce merchandising and safety standards
• Train staff on loyalty programs and services
Requirements:
• Previous customer-focused or retail experience preferred
• Ability to lift items weighing 15 to 35 lbs.
• Stand or walk for long periods
• Perfo...