Job Description
HugoBank is looking for a customer service representative to join our team in Pakistan. The role involves addressing customer queries related to account services, ensuring compliance with AML and KYC standards, and maintaining service quality KPIs.
The ideal candidate should have 1-2 years of call center experience, preferably in banking or fintech, along with excellent communication skills and a customer-centric approach. The position requires working in rotational shifts, including weekends and public holidays.
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