Job Description
Black Pearl is recruiting for a client in the UAE seeking a talented Digital Customer Experience (CX) Specialist to develop and implement strategies that enhance digital customer interactions and align with the organizations goals.
Key Responsibilities
- Support the design and implementation of digital CX projects ensuring timely execution and alignment with business objectives.
- Utilize data analytics tools to gather insights on customer behavior and preferences.
- Optimize digital channels (websites mobile apps and social media) for usability accessibility and engagement.
- Collaborate with IT and other teams to integrate new technologies that improve customer experience.
- Monitor and report on the performance of digital CX initiatives using key performance indicators (KPIs).
- Provide recommendations to continuously improve digital customer experiences.
- Develop self‑service solutions and FAQs to ...