💼 Full-Time Position

Digital Customer Experience Programs Manager

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Tiger Text
📍 Roma Norte, Ciudad de México, Mexico
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Location
Roma Norte, Mexico
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Posted
June 08, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

transforming the way clinical care teams work and communicate.

TigerConnect is hiring a Digital CX & Lifecycle Systems Manager to scale our digital-first and tech-to-customer programs. You will own customer lifecycle orchestration, in-app customer engagements, and knowledge content operations so customers find exactly what they need, when and where they need it. Your work will drive product adoption, time-to-value, and self-serve resolution across TigerConnect’s customer base.

What You’ll Do

  • Design and run lifecycle programs in Gainsight CS, including customer journeys, playbooks, health scoring, scorecards, and trigger logic
  • Own in-app engagements in Gainsight PX, including targeting, progressive guides, release highlights, cross-sell nudges, and experimentation
  • Operate the AI knowledge content loop by reviewing AI improvement insights, curating and approving AI-generated articles, coaching autoflows, and ...