Job Description
Serrala is the global leader in finance process automation. For over 40 years, we have been advancing the office of the CFO with our award-winning suite of finance automation applications. Our solutions streamline all working capital‑related processes, including Order to Cash, Procure to Pay, Cash Flow Management, and Treasury, across both cloud and SAP environments. Our 10+ hubs across Europe, North America, and India support over 2,800 clients worldwide, reflecting the trust we've built with a diverse global community. Join us as we lead the future of finance automation!
About the Role
Customer Success is a core pillar of Serrala’s revenue engine. The Scaled Customer Success Manager (CSM) is responsible for driving outcomes across a high-volume portfolio of SMB and Mid‑Market customers through a one‑to‑many, data‑driven engagement model. This role ensures predictable Gross Revenue Retention (GRR), consistent product adoption, and scalable expansion by leveraging...