Job Description
As the Digital Marketing Trainer & Academic Manager for our flagship 11-month Postgraduate Program in Digital Marketing, you will play a crucial role in overseeing program delivery and ensuring exceptional student experiences. This leadership role requires managing end-to-end program operations, enhancing student satisfaction, and driving operational excellence while leading a dynamic team.
What You’ll Do
Program Oversight
Supervise the seamless delivery of the 11-month PG program, ensuring all milestones—from onboarding to graduation—are met with excellence.
Own the entire student lifecycle, with a focus on engagement, retention, and satisfaction.
Monitor and improve CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score), ensuring the timely resolution of issues raised in student feedback.