Job Description
As the Digital Marketing Trainer & Academic Manager for our flagship 11-month Postgraduate Program in Digital Marketing, you will play a crucial role in overseeing program delivery and ensuring exceptional student experiences. This leadership role requires managing end-to-end program operations, enhancing student satisfaction, and driving operational excellence while leading a dynamic team. What Youll Do Program Oversight Supervise the seamless delivery of the 11-month PG program, ensuring all milestonesfrom onboarding to graduationare met with excellence. Own the entire student lifecycle, with a focus on engagement, retention, and satisfaction. Monitor and improve CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score), ensuring the timely resolution of issues raised in student feedback. Student Development & Training Train students across performance modules with a focus on WordPress, SEO, Media Planning & Buying, and all types of Digital Ads & Analytics. Conduct workshops on...