💼 Full-Time Position

Digital Media Specialist - with Sign On Bonus

🏢
Concentrix
📍 quezon city, national capital region, Philippines
📍
Location
quezon city, Philippines
📅
Posted
June 13, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Role & Responsibilities:

  • Serve as the first point of contact for clients via live chat, email, and ticketing systems, ensuring quick response and resolution times.
  • Troubleshoot and guide clients through TikTok Pixel setup, Events API integration, and SDK implementation for accurate conversion tracking.
  • Analyze API request/response logs and debug server-side events to ensure seamless data flow and campaign attribution.
  • Write and execute SQL queries to extract campaign performance data, diagnose tracking discrepancies, and build troubleshooting reports.
  • Work with backend engineering teams to identify root causes of API or integration failures, providing detailed logs and error analyses.
  • Support server-to-server (S2S) event tracking integrations and troubleshoot data mapping or payload issues.
  • Collaborate with product managers and developers on bug escalations, feature requests, and integration improvem...