Job Description
Our client, Kathmandu, NZ's leading outdoor lifestyle brand, is looking for a high performing Digital Ops Manager with deep expertise in Shopify to bring that expertise in-house. This newly created role will lead and manage the end‑to‑end operational delivery through campaigns, platform execution, product, promotions, and pricing with a global operational lens.
Responsibilities
- Own the digital operations calendar (campaigns, product launches, promos, key trade events)
- Manage and oversee go‑live processes
- Lead a team of specialists, including development, marketing teams, offshore call centre and customer care to ensure a seamless customer experience
- Ensure seamless customer experience across all touchpoints
Qualifications & Skills
- Deep expertise in Shopify – the most critical purpose of the role
- Proven leadership / coaching ability
- CRM experience (Klaviyo)
- CMS, PIM, chatbot and ...