Job Description
DUTIES AND RESPONSIBILITIES
Sales Execution
- Handle initial touchpoint thru chat, email, or call and nurture assigned leads.
- Generate sales thru inbound leads (and outbound leads, as needed).
Order Management
- Handle assigned transactions within agreed SLA.
- Ensure timely booking of converted accounts.
CRM and Data Handling
- Maintain and update data and progress on assigned leads.
- Ensure that all transactions are logged in designated systems.
Customer Engagement
- Act as the frontliner for digital sales transactions.
- Ensure a delightful customer experience for every interaction.
Project Knowledge
- Know the key details about SMDC projects.
- Be able to respond to customer inquiries accurately and concisely.