Job Description
Digital Service Desk Technician
Closing date: 26 June 2026.
We provide a supportive environment which encourages self‑development and allows staff to set time aside for further education. Our Service Desk Technicians work closely with senior engineering teams to gain valuable experience and share ideas.
Main duties of the job
Using the information provided by users (which may be sketchy and incomplete) either by self‑logged tickets, telephone or in person, the post holder will use their knowledge and judgement to decide the best course of action for supporting the user. This may involve resolving the issue immediately or escalating the issue with senior staff and/or national helpdesk systems and third‑party suppliers.
- Application problems
- Hardware faults
- Network issues
- Lack of user understanding
- Training needs and IT related advice requests
- RA support
The ca...