Job Description
Own the operational administration and continuous improvement of the Intelligent Virtual Agent (IVA) platform and related digital support technologies
Ensure stable, secure, and high-quality virtual support services across global regions
Act as a mid-level technical and process expert for IVA, serving as an escalation point for complex operational issues
Coordinate governance, demand intake, prioritization, and lifecycle management of IVA services
Support incident resolution and service requests through IT Service Management systems in line with SLA and security requirements
Collaborate with IT teams and business stakeholders to enable effective adoption and operation of IVA-enabled services
Support audits, compliance reviews, documentation, and access control activities related to IVA platforms
Core Job Responsibilities
Owns the day-to-day administration of IVA platforms within GSD, ensuring availability, accuracy...
Ensure stable, secure, and high-quality virtual support services across global regions
Act as a mid-level technical and process expert for IVA, serving as an escalation point for complex operational issues
Coordinate governance, demand intake, prioritization, and lifecycle management of IVA services
Support incident resolution and service requests through IT Service Management systems in line with SLA and security requirements
Collaborate with IT teams and business stakeholders to enable effective adoption and operation of IVA-enabled services
Support audits, compliance reviews, documentation, and access control activities related to IVA platforms
Core Job Responsibilities
Owns the day-to-day administration of IVA platforms within GSD, ensuring availability, accuracy...