Job Description
**Description**
**Volvo Digital Support Representative**
At Percepta, we bring first-class service across each market we support. As a **Volvo Digital Support Representative** in **Mahwah, NJ** , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture
**What You’ll Be Doing**
As a Digital Support Agent, you will provide real-time assistance through Volvo’s chat, social media, and Email channels, supporting customers with vehicle questions, service needs, policy clarification, and general inquiries. You will act as a digital brand ambassador, ensuring every digital interaction reflects Volvo’s values and customer-first mindset.
**During a Typical Day, You’ll**
**Customer Digital Support**
* Respond to inbound customer chats and emails in a professional, friendly, and timely manner.
* Deliver clear, accurate, and empathetic written communication tailored to cust...
**Volvo Digital Support Representative**
At Percepta, we bring first-class service across each market we support. As a **Volvo Digital Support Representative** in **Mahwah, NJ** , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture
**What You’ll Be Doing**
As a Digital Support Agent, you will provide real-time assistance through Volvo’s chat, social media, and Email channels, supporting customers with vehicle questions, service needs, policy clarification, and general inquiries. You will act as a digital brand ambassador, ensuring every digital interaction reflects Volvo’s values and customer-first mindset.
**During a Typical Day, You’ll**
**Customer Digital Support**
* Respond to inbound customer chats and emails in a professional, friendly, and timely manner.
* Deliver clear, accurate, and empathetic written communication tailored to cust...