Job Description
Ensure reliable, secure, and consistent end‑user and collaboration platform operations for all employees globally. Provide L2/L3 operational support across endpoints, M365, collaboration tools, device lifecycle, compliance, patching, and remote support processes. Ensure consistent workplace experience across all regions.
Key Responsibility Areas
RUN (Digital Workplace Operations)
- Deliver global M365 operations: Teams, SharePoint, OneDrive, Exchange Online, Intune issues
- Manage endpoints: compliance, patching, packaging, imaging, OS lifecycle, baselines
- Operate collaboration & productivity platforms (Teams, SharePoint, conferencing, Power Platform basic ops)
- Maintain workplace runbooks, baseline images, knowledge articles
- Contribute to endpoint and collaboration security operations: Defender, BitLocker, hardening
- Execute structured follow‑the‑sun handovers across regions