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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities:
- Client Portfolio Management: Take end-to-end ownership of key accounts from an IT operations perspective.
- IT Service Management & Delivery: Lead operational reviews on SLA adherence and ongoing projects with clients and internal stakeholders. Participate in service operations reviews and new business growth discussions.
- Business Value Creation: Identify, implement, and review service improvement initiatives. Drive productivity improvements and manage operational costs effectively.
- Compliance & Information Security: Ensure operational compliance in client processes. Collaborate with Internal Audit teams to meet compliance requirements.
- Client Liaison: Understand delivery requirements and communicate expectations effectively to internal teams.
- Incident Management: Maintain a major incidents database, capturing client process downtimes and applicati...