Job Description
Role Introduction
Install and configure client computer systems Respond to client IT support requests Provide customers with step-by-step guidance to resolve technical problems Follow up on technical queries and provide prompt feedback Prioritize customer queries and escalate serious technical issues Provide support with the resolution of operational incidents, and determine the root cause of the problem Follow up with clients to ensure their IT systems are fully functional after troubleshooting Schedule and actively manage business as usual changes within the IT infrastructure a...
Reports to: Digital Workplace Operations Senior Lead
To support the strategic goals of Infrastructure & Operations team and perform design, build and support and corresponding transition, change management, release management, pro-active maintenance and service request to IT infrastructure and platforms.
Key Responsibilities