Job Description
The Director Anti‑Fraud, North America (2LOD/subject‑matter expert) position is responsible for overseeing and challenging the fraud risk management strategy across US and Canada segments of Manulife/John Hancock.
This role involves guiding fraud prevention, operations, and investigations to ensure alignment with corporate objectives and regulatory standards, particularly in the insurance and asset management sectors.
Supporting the Global Head of Anti‑Fraud, this individual contributor role is responsible for enhancing Manulife's global fraud risk management program and providing strategic oversight and ensuring regulatory compliance across all fraud risk initiatives.
The role is pivotal in developing and implementing comprehensive fraud monitoring programs and involves significant collaboration with cross‑functional leaders in technology, information security, compliance, legal, investigative services, audit, and business units.