Job Description
Aledade is seeking a strategic Director of Support Operations to lead the evolution of our support organization. The ideal candidate has a track record of leading complex support operations for a robust healthcare SaaS product and driving transformative, non-linear growth.
The primary goal of this role is to architect a scalable, high-performance function that handles increasing volume through automation and technology rather than linear growth. You will be a transformation leader, a subject matter expert in healthcare data, and an executive-ready communicator.
Primary Duties:
- Strategic Transformation and Scalability
- Non-Linear Scaling: Design and execute roadmap to decouple ticket v...