Job Description
**This position follows our hybrid workstyle policy: expected to be in a Raymond James office location three days per week, with at least one of those days being a Monday or a Friday.**
**Responsibilities:**
**Service Strategy and Ownership:**
+ Own the enterprise desktop support andendusercomputingoperatingmodel, ensuring reliable, secure, and scalable services.
+ Establish and evolve service standards, SLAs, KPIs, and governance frameworks aligned to Raymond James’clientfirstculture.
+ Translatebusiness and employeeexperienceneedsinto practical, measurable support solutions.
**Leadership and Team Development:**
+ Lead, coach, and develop Desktop Support Managers, setting clear expectations for accountability, performance, andpeopleleadership.
+ Build strong leadership capability across the organization through mentoring, feedback, and succession planning.
+ Foster a culture of ownership, continuous impro...
**Responsibilities:**
**Service Strategy and Ownership:**
+ Own the enterprise desktop support andendusercomputingoperatingmodel, ensuring reliable, secure, and scalable services.
+ Establish and evolve service standards, SLAs, KPIs, and governance frameworks aligned to Raymond James’clientfirstculture.
+ Translatebusiness and employeeexperienceneedsinto practical, measurable support solutions.
**Leadership and Team Development:**
+ Lead, coach, and develop Desktop Support Managers, setting clear expectations for accountability, performance, andpeopleleadership.
+ Build strong leadership capability across the organization through mentoring, feedback, and succession planning.
+ Foster a culture of ownership, continuous impro...