Job Description
Introduction
The Director of Customer Analytics is a seniorleader within the FP&A organization, reporting directly to the VP, FP&A. This role is responsible forthe GTM financial model,long termGTM plan and quarterly customer insight across the company. He / she willdrivedeep understanding of customer health, retention, revenue, and product adoption — and translating complex data into strategic decisions that support Finance andExecutive team.
Job Responsibilities
- Lead 2 analysts focused on customer financial performance and reporting
- Own ARR, GDR, churn, and expansion metricplan and forecast— the authoritative source for Finance and leadership
- Collaborate closely with GTM executives to ensure alignment on assumptions
- Build and maintain customer health score models with a financial lens
- Identify revenue risks and opportunities through cohort and segmentation analysis