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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key responsibilities
- Provides leadership and strategic direction to GBS teams, ensuring alignment with organizational goals and objectives.
- Identifies opportunities for process improvement and efficiency gains within GBS operations.
- Implements best practices and optimisations.
- Oversees the delivery of GBS services, ensuring consistent service levels, compliance with standards, and alignment with business requirements.
- Leads efforts to adopt technology and implement process improvements, optimising GBS operations and enhancing service delivery.
- Ensures GBS operations adhere to industry regulations, compliance standards, and internal policies.
- Implements risk mitigation strategies.
- Leads and motivates a team of GBS resources, providing mentorship, guidance, and opportunities for professional growth.
- Engages with senior leadership and business stakeholders to communicate operational insig...