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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Position Responsibilities
Service Management and Governance
- Serve as the primary point of contact and escalation for in-market teams and FSSC operations.
- Act as a quality gatekeeper, ensuring requests are reasonable and operations comply with agreed SLAs.
- Responsible for the escalation and quick resolution of any operational service issues.
- Ensures that work is integrated across teams, meets service level standards, and exceeds quality standards.
- Establish a high level of credibility and build professional relationships with our business partners and our customers.
- Ensure customer-centered outcomes, manage business relationships and act as a partner for our Business Unit service recipients. Enable feedback channels to the business to align expectations and priorities.
- Periodically refresh service level standards across the teams to align to business requirements and manage the achievement of KPI...