💼 Full-Time Position

Director Guest Relations & CRM - Rixos & All-Inclusive Collection - Egypt

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Accor
📍 Second Sharm Al Shiekh, South Sinai Governorate, Egypt
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Location
Second Sharm Al Shiekh, Egypt
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Posted
June 27, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description


Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.


Job Description
  • Develop and implement regional guest relations and CRM strategies across all hotels in Rixos & All Inclusive Collection in Egypt
  • Ensure delivery of exceptional guest experience at every stage of the guest journey
  • Oversee VIP guest handling, personalized services, and special guest requests
  • Manage and improve guest complaint handling and service recovery processes
  • Monitor guest sa...