Job Description
About this opportunity
The Director, Operations APAC is responsible for the management and operation of multiple functions (having direct and indirect reports) critical to the iTero business success across APAC region: Business Operations: all activities linked to business transactions post-sales (contract management for equipment and service, interface with ERP/invoicing/logistics) On-boarding: customer interface from order to delivery to customer site to installation Customer Care and Technical Support: customer support post sales via available channels and complaint handling. From general inquiries to troubleshooting, damaged part replacement, etc. Partner support: dedicated support activities for partners/distributors (B2B) Business Optimization: liaising and coordination of activities required to support new product launches, product extensions, inclusion of new distributors, system-enhancement projects, etc. from a system, process, and team readiness (Support...