Job Description
Location: London (Westminster Bridge Road)
Hours per week: 35 hours
We’re seeking an exceptional and influential Director of Customer Resolution to lead Peabody’s organisation‑wide approach to resident experience, complaint handling, Ombudsman compliance and service improvement. This is a critical senior leadership role that shapes how we listen to residents, learn from feedback and deliver meaningful, measurable improvements across all operational services.
Reporting directly to the Chief Operating Officer / Deputy CEO, you will set the strategic direction for resident experience, ensure regulatory assurance, and act with delegated authority to hold Directors and Managing Directors to account for performance, compliance and outcomes for residents. Your leadership will be central to strengthening resident trust, organisational accountability and Peabody’s regulatory reputation.
This is a unique opportunity to drive transformation an...