Job Description
Director of Customer Success
Location: India (working US Eastern hours)
Reports to: CEO
Team: 8 (CSMs, Onboarding, Support)
Employment Type: Full-time
Why This Role Matters
- Own a core revenue engine, not a support function
- Work directly with the CEO
- Lead an existing team that needs direction—not rebuilding
- Direct impact on scaling to $30M ARR in the next 3 years
The Role
This is not a relationship management role.
This is a revenue ownership role .
You will own Net Revenue Retention (NRR) and build systems that drive:
- Expansion revenue
- Churn reduction
- Measurable customer value
If you don’t think in terms of retention %, expansion MRR, and predictable outcomes , this role won’t fit.
Success Metrics (Year 1)...