Job Description
A Director of Front Office supervises the Front Office Team to ensure that Team Members are prepared and well‑informed to deliver our Guests an exceptional experience from check‑in through checkout.
What will I be doing
As Director of Front Office you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Director of Front Office is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards:
- Oversee the entire Front Office operation to maintain high standards
- Evaluate levels of Guest satisfaction and monitor trends with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty scheme
- Maximise room occupancy at best rates and use upselling techniq...