Job Description
Job Title: Director of Service Delivery
Business Function: Operations
Salary: £98,420
Role Type: Hybrid
Location: North East (Newcastle)
Hours: 37
People come to Northern for trains they can rely on and stay for the chance to make a real difference to communities across the North. As Director of Service Delivery, you'll play a key role in making sure those journeys run smoothly, safely, and on time every single day.
What You’ll Be Doing
- Leading, inspiring and motivating operational teams to deliver on our 90/2 performance target, building a collaborative, high‑performing culture.
- Taking accountability for on‑the‑day operational delivery throughout the North East, making sure our services run safely and reliably.
- Working closely with other departments, including Engineering and Operational Readiness, and with partners like Network Rail, to kee...