Director of Service, Technical Support & Warranty

LionsBot USA is seeking a Director of Service, Technical Support & Warranty to lead the company’s U.S. aftersales support organization. This role is responsible for building, managing, and continuously improving the service infrastructure needed to support LionsBot’s autonomous cleaning robotics portfolio across the United States.

ESSENTIAL RESPONSIBILITIES

Service Strategy & Organization Development

• Develop and execute the U.S. service strategy for LionsBot’s autonomous cleaning robotics portfolio.
• Build and manage a scalable hybrid service model using direct factory-trained field technicians, selling and servicing dealers, and authorized third-party service partners.
• Create the processes, standards, tools, and reporting structure required to support customers across the United States.
• Work closely with the company president to define service priorities, staffing re...