💼 Full-Time Position

Director, Operations Change - Client Projects

🏢
Citigroup
📍 Edinburgh, United Kingdom, United Kingdom
📍
Location
Edinburgh, United Kingdom
📅
Posted
June 03, 2026
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

As a senior leader in the Investor Services Operations Client Change team, the Director will spearhead the **operational delivery and operational readiness** of client projects incl. large-scale deal implementations.
This role involves leading a team of Operations Change professionals and collaborating with senior stakeholders across Sales, Operations, Technology, and Product to ensure seamless project execution and client satisfaction.

**Key Responsibilities:**

+ Deliver a portfolio of client projects and large deals, ensuring timely, high-quality execution.
+ Lead the Operations Change project teams (direct and/or in-direct/stakeholders population)
+ Manage resourcing/capacity, team structure, and budget to meet financial and strategic objectives.
+ Drive the continuous improvement of client project processes, focusing on implementing global standards and strategic enhancements.
+ Proactively manage operational and project risks, ensuring compliance...