Job Description
* Platform reliability, scalability, compliance and reusable capabilities.* Own the end-to-end PMS platform strategy, roadmap, and lifecycle for Opera Cloud & APIs.* Define and prioritize enhancements aligned with business goals (guest experience, revenue optimization, operational efficiency).* Act as the global subject matter expert for PMS capabilities and industry trends.* Partner with senior stakeholders across Operations, Commercial, Finance, and Technology, Innovation & Data teams.* Serve as the PMS Cloud Platform escalation point of contact for hotels.* Escalate high priority system issues to vendors/local dealers and internal teams. Meet with other corporate platform owners regularly to review and prioritize escalated issues and enhancements.* Work with Corporate internal teams (Hotel System Support Team) to identify possible solutions for high priority escalated issues.* Act as a liaison between various local dealers/vendors to resolve system issues.* Work closely with cross-...