Job Description
About the Role
We’re looking for a strategic and hands on Director of Professional Services to build and scale a world-class implementation and onboarding organisation.
This is a high-impact leadership role where you’ll own the full customer journey from contract signature through to go live, ensuring customers realise value quickly and effectively. You’ll lead a growing team, own the Professional Services P&L, and drive the transformation of our delivery model through AI, automation, and scalable frameworks.
What You’ll Do
* Lead and grow a high performing team of implementation managers and consultants
* Own and manage the Professional Services P&L, including revenue, utilisation, and margins
* Deliver complex, enterprise-scale implementations on time and to a high standard
* Build strong relationships with senior customer stakeholders, acting as a trusted advisor
* Partner with Sales, Product, and Customer Suc...
We’re looking for a strategic and hands on Director of Professional Services to build and scale a world-class implementation and onboarding organisation.
This is a high-impact leadership role where you’ll own the full customer journey from contract signature through to go live, ensuring customers realise value quickly and effectively. You’ll lead a growing team, own the Professional Services P&L, and drive the transformation of our delivery model through AI, automation, and scalable frameworks.
What You’ll Do
* Lead and grow a high performing team of implementation managers and consultants
* Own and manage the Professional Services P&L, including revenue, utilisation, and margins
* Deliver complex, enterprise-scale implementations on time and to a high standard
* Build strong relationships with senior customer stakeholders, acting as a trusted advisor
* Partner with Sales, Product, and Customer Suc...