Director, Retail Experience & Communications

Indigo is a physical and digital destination that celebrates books and ideas. We seek a Director of Retail Experience and Communications to shape and execute a strategy that defines how retail initiatives are communicated, understood, and experienced across our store network.

Job Description

The Director, Retail Experience and Communications is a strategic partner to the business, translating priorities into clear, actionable direction while elevating the voice of the field and the customer. The role serves as a change agent, continuously improving communication frameworks, customer experience programs, and executional effectiveness.

Key Accountabilities

• Define and evolve the retail communications and experience strategy, including frameworks, tools and operating models that enable execution excellence across stores.
• Own the end‑to‑end retail communications ecosystem, ensuring clarity, consistency and effectiveness across all ch...